No quality in UK industry

Apologies for organisations caught up in this generalisation but my experience sadly over the past 10 years or so is that by and large organisations have almost no quality control. Ironically at the same time, many organisations have achieved quality certification by standards bodies to 'prove' their quality but it truly isn't worth the paper it is written on.
Virtually everybody I deal with other than paper shops and possibly supermarkets seem to lack the very basics of quality control. Let me sum up quality in a simple sentence, "Quality control doesn't imply that you do not make mistakes but it does imply that they are only made once".
A few examples. Chasing a bank for 3 weeks for a bank card. After the first failed order, a process should have been kicked off and should have taken a very short period of time: was the card ordered incorrectly? Did the system lose the request? Was it sent and didn't arrive? This is major for a bank and should have been resolved, never to surface in the same way again. Quite obviously, nothing whatsoever was chased up, it was put down to a glitch and then it happened again and again. Halifax - hang your heads in shame.
Utility warehouse, I emailed in to change my direct debits and got a reply. Next month, the wrong amounts are taken so I call again and the old, "apologies Mr Briner.." of course, the same thing happens and I have to call again. Similar issues to the above.
It seems that every time I call a bank (I deal with 3), a utility company and just about anyone else larger than 5 people I assume that it will not work as expected, I assume a lack of quality. I am not interested in apologies that mean nothing and quality insurance that does not result in quality proves that as a company you do NOT understand what quality management is. Do these CEOs not understand? Are they inept? Do they employ incompetent quality management and then not have quality management of their own to notice this? Do they accept mistake after mistake and not have a problem with it? Do they not ask why 50% of calls to call centres are about mistakes?
For goodness sake people, can somebody not sort this out. Can we not insist on managers that can manage and quality managers who understand quality? This sort of stuff affects people's lives directly and to be honest will cause people to emmigrate to countries where people take their jobs seriously!