I had to ring the helpdesk today to get some help. I asked what my unique tax reference was and she couldn't tell me (not sure whether she couldn't or wasn't allowed to) which was not helpful. She said that the unique tax reference was a UTR number (so she was saying that the UTR number was a UTR number) which of course was no help at all.
She then said that the problem was my userid, not the password so I could "recover the user id". Great, went back to the site and clicked the link and guess what? I need my unique tax reference number. I was fairly sure what it was anyway and I tried that and that appeared to work. It turns out the number I had written on last years piece of paper was the user id even though I had a card with an alpha-numeric user id on it, the proper one was just numbers.
High security or just a pain?
At least I can find out how many pence I owe HMRC. great.
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